These terms ("Terms") apply when you book, use or pay for any service from BloomzWash ("we", "us", "our") — whether you book through this website, over the phone, on WhatsApp, or in person. Please read them before booking.
BloomzWash is a home and commercial services business operating in Kollam district, Kerala. The work is carried out by our own trained team, not by independent contractors listed on a marketplace. That distinction matters throughout this document: we are responsible for the work our people do.
By booking a service you confirm that you are at least 18 years old, that the information you have given us is accurate, and that you accept these Terms.
1.The services we provide
We provide cleaning, laundry and dry cleaning, air-conditioner and appliance service and repair, electrical and plumbing work, painting and flooring, CCTV installation, facade and ACP cleaning, and door and window services, for homes, offices and shops in Kollam and the surrounding areas we list on this site.
Every service page describes what is included. Anything not listed there is not part of the price, and we will tell you before doing it.
Some work needs to be seen before it can be quoted — a full home clean, an untraced leak, a painting job. In those cases we visit first, at no charge and with no obligation on you, and quote afterwards.
We may decline or stop a job where the site is unsafe, where the work is beyond what our team is qualified to do, or where proceeding would risk damage we have warned you about. If we decline before starting, you pay nothing.
2.Booking and confirmation
A booking request is not a confirmed booking. A member of our team calls you back to confirm the slot, check what the job involves and answer your questions before anything is committed.
Your booking is confirmed only once we have told you so by phone, WhatsApp or SMS. Until then, no charge applies and either side may withdraw.
We give you the name of the person or team attending before they arrive. If we have to substitute someone, we will tell you in advance.
We attend within the slot agreed. If we are running late we will call you. If we cannot attend at all, we will offer you the next available slot or cancel the booking with no charge.
3.Prices and payment
The price we agree before starting is the price you pay. We do not add charges afterwards for anything that was within the scope we described.
Where extra work becomes necessary once we have started — a part that turns out to need replacing, a second coat, an area larger than described — we will stop, explain it, and quote for it. We only continue if you agree.
- Prices shown on this site are indicative starting prices and may vary with the size, condition and access of the property. The price quoted to you on the confirmation call is the binding one.
- Materials and spare parts are charged at cost unless the quote says they are included, and we show you the bill for them.
- Prices include applicable taxes unless stated otherwise. Where GST applies we issue a tax invoice.
Payment is due when the work is finished and you have checked it — not in advance. We accept UPI, card and cash. For large jobs we may ask for a materials advance, which will be stated in the quote and set off against the final bill.
Where an invoice remains unpaid for more than 15 days after completion we may decline further bookings until it is settled.
4.Cancellations, rescheduling and refunds
You can cancel or reschedule a confirmed booking free of charge up to 4 hours before the slot, by phone or WhatsApp.
Cancellations inside 4 hours, or a locked or empty property when we arrive, may attract a visit charge covering the trip and the slot we held for you. We will tell you the amount before applying it, and we routinely waive it for a genuine emergency.
Full detail, including how refunds are paid and how long they take, is in our cancellation and refund policy.
5.Our promise on the work
If you are not happy with a clean, tell us within 30 days and we will come back and redo the affected area at no charge. This is the same promise made on our home page and it is a term of this agreement, not a goodwill gesture.
Repairs carry a 30-day warranty on our workmanship. Spare parts carry whatever warranty the manufacturer gives, which we pass on to you in full.
Where a redo is not practical or would not put things right, we will refund the affected part of the price.
6.Your responsibilities
To let us do the job properly, please:
- give us safe access to the property at the agreed time, and tell us in advance about stairs, lifts, parking or security clearance;
- move or tell us about valuables, fragile items, documents and anything with sentimental value before we start;
- tell us about known faults, previous damage, pets, or anything about the property that affects the work;
- make water and electricity available where the service needs them;
- treat our team with respect. We will end a job and leave, with the work charged, if our staff are abused, harassed or put at risk.
We are not able to take responsibility for damage to items we were not told about and could not reasonably have known were fragile or valuable.
7.Damage and liability
If our team damages something while working, tell us within 48 hours with photographs. We will repair it, replace it, or compensate you for it — that is our responsibility as the employer of the people doing the work, and we do not pass it to the individual technician.
We are not liable for: pre-existing damage or wear; deterioration of an item that was already failing; damage caused by a defect in the property itself; or the loss of items we were not told about and asked to work around.
Cleaning and repair carry inherent risk on old, delicate or previously repaired surfaces. Where we judge that risk to be material we will tell you before starting and you may ask us to proceed at your own risk, or not to proceed.
Except where the law does not allow it to be limited, our total liability for any single booking is capped at the amount you paid for that booking plus the cost of putting right any damage we caused. We are not liable for indirect or consequential loss, such as loss of income while a room is out of use.
Nothing here limits our liability for death or personal injury caused by our negligence, or for fraud.
8.Your information
We collect your name, contact details, address and details about the job in order to provide the service. What we collect, why, how long we keep it and how to have it deleted is set out in our privacy policy, which forms part of these Terms.
We record the outcome of jobs and may photograph work before and after, for quality control. Photographs of your property are never published or used in marketing without your specific written permission.
9.Reviews and content you send us
If you leave a review or send us photographs or feedback, you allow us to publish it on this site and on our Google Business Profile, with your first name and locality. Tell us if you would prefer it published anonymously and we will.
Please keep reviews honest and about the service. We may decline to publish content that is abusive, identifies our staff in a way that puts them at risk, or is not about a job we actually did.
10.This website
The text, images, logo and design of this site belong to us. You may not copy or reuse them commercially without our written permission.
We keep the service descriptions, prices and availability on this site as accurate as we can, but they may be out of date at the moment you read them. The price and scope confirmed on your booking call are what apply.
The site may be unavailable at times for maintenance or reasons beyond our control. We do not promise uninterrupted availability.
11.Changes to these terms
We may update these Terms. The version published on this page at the time you book is the one that applies to that booking — a later change does not alter a job already agreed.
Material changes will be noted by updating the "last updated" date at the top of this page.
12.Governing law and disputes
These Terms are governed by the laws of India. The courts at Kollam, Kerala have jurisdiction over any dispute, without affecting your right to approach a consumer forum where you live.
Please raise any complaint with us first. Most are resolved by a phone call.
13.Complaints and how to reach us
If you are unhappy with a service, a charge, or the way your information has been handled, tell us first — most complaints are settled the same day.
- Phone: +91 80751 58377 (Mon – Sat, 8:00 am – 8:00 pm)
- WhatsApp: +91 80751 58377
- Email: bloomzwashit@gmail.com
- Post: BloomzWash, Nilakkal Dynamics LLP, Near Attuppuram Hospital, Kadappa, Mynagappally, Kerala 690519, India
We acknowledge every complaint within 48 hours and aim to resolve it within 15 working days. If you are not satisfied with the outcome, you may escalate to the grievance officer at the same email address, marking your message "Grievance — for the attention of the Grievance Officer".
Nothing in this document limits your rights under the Consumer Protection Act, 2019, or your right to approach a consumer forum.
Related policies
- Privacy policy
What BloomzWash collects about you, why, and what you can ask us to do with it.
- Cancellation and refund policy
When you can cancel, what it costs, and how refunds are paid.
Something here unclear? Call +91 80751 58377 and ask. We would rather explain it than have you guess.