We would rather reschedule you than charge you. This policy sets out where that is not possible and a charge applies, and how we put things right when a job has not gone well.
It forms part of our terms and conditions and applies to every booking, however it was made.
1.Cancelling or rescheduling
Call or message us on +91 80751 58377. A cancellation is effective when we acknowledge it — please do not rely on an unanswered message.
- More than 4 hours before the slot: free. Cancel or move it as often as you need.
- Within 4 hours of the slot: a visit charge may apply, because the slot can no longer be filled and the team is usually already routed to you.
- Nobody at the property, or no access when we arrive: the visit charge applies. Please call us if you are running late — we will wait where the day allows.
- Before we have confirmed your booking: nothing is charged, ever. A request is not a booking.
The visit charge is capped at ₹200 for a standard service and is told to you before it is applied. We waive it for a medical emergency, a bereavement, or a genuine mistake on our side.
If WE cancel or cannot attend, you pay nothing. We will offer the next available slot and, where our failure has cost you something, discuss how to make it right.
2.When the work is not right
Tell us within 30 days and we will come back and redo the affected area at no charge. That is our standing promise on cleaning work, and it is deliberately not conditional on you proving anything.
For repairs, our workmanship is warranted for 30 days. If the same fault returns in that period we return and fix it, with no second call-out charge. Spare parts carry the manufacturer's warranty, which we help you claim.
Please raise it as soon as you notice. A 30-day-old complaint about a clean is harder for both of us to assess than a same-day one.
3.When we refund instead
A redo is our first answer because it puts the thing right. We refund where it will not:
- you no longer want us in the property, which is entirely your call and needs no explanation;
- the work cannot be put right by doing it again;
- we charged you for something we did not do, or charged the wrong amount;
- we cancelled, or failed to attend, after taking payment.
Where only part of the job was unsatisfactory we refund that part, not the whole invoice — and we will explain the split rather than simply deciding it.
4.How refunds are paid
To the method you paid with, wherever possible.
- UPI: within 3 working days of the refund being agreed.
- Card: within 5 to 7 working days, then however long your bank takes to show it — usually another 2 to 3 days, which is outside our control.
- Cash: by UPI transfer to a number you give us, within 3 working days, or in cash at your door if you prefer.
We confirm every refund in writing with the amount and the reference. If the money has not reached you within the window above, call us — do not wait.
We do not issue credit notes or wallet balances in place of a refund unless you ask for one.
5.Damage to your property
Report it within 48 hours with photographs if you can. We will repair it, replace the item, or compensate you.
We assess damage claims ourselves rather than sending you to an insurer, and we do not deduct it from the technician's pay — the people doing the work should not be the ones absorbing the risk of doing it.
Full detail on what we are and are not responsible for is in section 7 of the terms and conditions.
6.Complaints
If you are unhappy with a service, a charge, or the way your information has been handled, tell us first — most complaints are settled the same day.
- Phone: +91 80751 58377 (Mon – Sat, 8:00 am – 8:00 pm)
- WhatsApp: +91 80751 58377
- Email: bloomzwashit@gmail.com
- Post: BloomzWash, Nilakkal Dynamics LLP, Near Attuppuram Hospital, Kadappa, Mynagappally, Kerala 690519, India
We acknowledge every complaint within 48 hours and aim to resolve it within 15 working days. If you are not satisfied with the outcome, you may escalate to the grievance officer at the same email address, marking your message "Grievance — for the attention of the Grievance Officer".
Nothing in this document limits your rights under the Consumer Protection Act, 2019, or your right to approach a consumer forum.
Related policies
- Terms and conditions
The agreement between you and BloomzWash when you book a service with us.
- Privacy policy
What BloomzWash collects about you, why, and what you can ask us to do with it.
Something here unclear? Call +91 80751 58377 and ask. We would rather explain it than have you guess.