This policy explains what personal information BloomzWash collects when you book a service or use this website, why we collect it, who sees it, and the choices you have. It applies to bookings made through the website, by phone, on WhatsApp and in person.
The short version: we collect what we need to turn up at the right address at the right time and to bill you correctly. We do not sell your data to anybody, and we do not share it with advertisers.
1.What we collect
From you, when you book:
- your name, phone number and, if you give one, your email address;
- the service address, and any access details you tell us (gate code, floor, parking);
- details about the job — what needs doing, the size of the property, known faults;
- your payment method and the amount paid. We do not store card numbers, UPI PINs or bank credentials — those are handled by the payment provider and never reach us;
- anything else you choose to tell us, including messages you send on WhatsApp.
From the job itself: the date and time of the visit, who attended, what was done, parts used, and the outcome. We may take before-and-after photographs of the work for quality control.
From this website: basic technical information your browser sends — the pages you view, roughly where you are (city level), the type of device and browser. This site does not run advertising trackers or third-party marketing pixels.
2.Why we collect it
Only for these purposes:
- To provide the service you booked — scheduling, reaching the right address, assigning the right person, and doing the work.
- To contact you about your booking: the confirmation call, arrival updates, and following up on how it went.
- To bill you and keep the accounting and tax records the law requires.
- To handle complaints, warranty claims and the 30-day redo, which needs a record of what was done.
- To improve the service — understanding which jobs take longer than quoted, and where we get complaints.
- To send you occasional offers, ONLY if you have said yes. You can stop these at any time by replying STOP, or by telling us on any channel, and it will not affect your service.
3.Who sees your information
Our own team: the person coordinating the booking and the technician attending. Technicians see the address, the job and your contact number — not your payment details or your booking history.
Service providers who help us operate, and only what they need: the payment gateway that processes your payment, the messaging provider that sends confirmations, and our hosting provider. They act on our instructions and may not use your data for their own purposes.
Nobody else, unless: you ask us to; the law or a court requires it; or it is necessary to protect someone's safety. We do not sell, rent or trade personal information, and we do not share it with advertisers or data brokers.
4.How long we keep it
Booking and job records: eight years, because tax and accounting rules in India require us to keep invoices and supporting records for that period.
Job photographs: 12 months, then deleted. Long enough to cover the warranty period and any dispute about what was done.
WhatsApp and call records: 24 months.
Marketing consent and opt-outs: kept for as long as we operate, because the record of your opt-out is the thing that stops us contacting you again.
Anything you ask us to delete: removed within 30 days, except where we are legally required to keep it — in which case we tell you which record and why.
5.Your rights
You can ask us to:
- tell you what we hold about you, and give you a copy;
- correct anything that is wrong;
- delete your information, where we are not required to keep it;
- stop sending you marketing messages;
- withdraw a consent you previously gave.
Write to bloomzwashit@gmail.com or call +91 80751 58377. We respond within 30 days and we do not charge for it. We may ask you to confirm your identity first — usually by calling you back on the number attached to the booking — because handing someone else's address to a caller would be the worse failure.
If you are not satisfied with how we have handled a request, you may complain to the Data Protection Board of India.
6.Keeping it safe
Access to customer records is limited to the people who need it, and it is logged. Our systems are password-protected and our website is served over HTTPS.
Payment card and UPI credentials never pass through our systems — they go directly to the payment provider.
No system is perfectly secure. If a breach ever affects your information we will tell you and the relevant authority promptly, and explain what happened and what we are doing about it.
8.Children
Our services are booked by adults. We do not knowingly collect information about anyone under 18. If you believe we hold information about a child, tell us and we will delete it.
9.Changes to this policy
We will update this page if our practices change, and change the "last updated" date. Where a change is significant we will tell customers directly rather than relying on you to re-read the page.
10.Contact and complaints
If you are unhappy with a service, a charge, or the way your information has been handled, tell us first — most complaints are settled the same day.
- Phone: +91 80751 58377 (Mon – Sat, 8:00 am – 8:00 pm)
- WhatsApp: +91 80751 58377
- Email: bloomzwashit@gmail.com
- Post: BloomzWash, Nilakkal Dynamics LLP, Near Attuppuram Hospital, Kadappa, Mynagappally, Kerala 690519, India
We acknowledge every complaint within 48 hours and aim to resolve it within 15 working days. If you are not satisfied with the outcome, you may escalate to the grievance officer at the same email address, marking your message "Grievance — for the attention of the Grievance Officer".
Nothing in this document limits your rights under the Consumer Protection Act, 2019, or your right to approach a consumer forum.
Related policies
- Terms and conditions
The agreement between you and BloomzWash when you book a service with us.
- Cancellation and refund policy
When you can cancel, what it costs, and how refunds are paid.
Something here unclear? Call +91 80751 58377 and ask. We would rather explain it than have you guess.